Freshdesk is an Editors' Choice tool in our best helpdesk category. With the Freshdesk iOS and Android apps, agents receive notifications for ticket updates, new tickets, and new assignments. Agents can insert attachments, canned responses, and articles from the company's knowledge base. Agents can add notes to tickets, and forward tickets to other team members.
If you need project management more than contact management, give Asana a try. The project management app was initially used by Facebook employees to track tasks and enable effective team collaboration without sending dozens of back and forth emails. Nowadays, the app offers multiple features, including task assignment and scheduling, task updating, and reminder sending. Asana helps reduce emails related to project management, giving your team more time to work on the actual task at hand. 

This audio recording app is particularly helpful for people who are often in motion, allowing you to record memos and ideas for your own personal use while freeing your hands for other tasks. In addition, you can use Smart Recorder to record meetings and sharing the file with other attendees and collaborators. If you’re the type of person who likes to brainstorm out loud, recording your thoughts and conversations will guarantee that no spark of genius gets lost.
If your business is looking to improve its communication and collaboration, look no further than Asana. The web-based and mobile app lets you view all tasks and projects and follow progress on the Asana board, and you can share notes, upload files and communicate without having to rely on email. Asana also integrates with Google Drive and Dropbox to attach files, and with Slack for communication to post updates to a Slack messaging channel.  
Bear is a streamlined, flexible way to write anything you want—from half-formed sentences to fully-fledged essays—on your iOS devices. This app isn’t made specifically for businesses, but you can use Bear to jot down and organize your personal thoughts, ideas, recipes, dreams, to-dos, to-buys, to-reads, and anything else that’s cluttering your brain so you can be at your most highly functional when you step into the office.
Need to track the time you spend doing essential tasks vs. the time you spend scrolling through your social media feeds? Then RescueTime might be the perfect app for you. This personal analytics app allows you to see weekly reports of how you spend time on the internet, mobile device, and more. It also allows you to set goals for how you spend your time so you can build better digital habits and get more work done.
With the TSheets app, you can track your employees’ hours, see who’s currently working, and manage employees from any mobile device. It also features an easy way to approve paid time off, vacations, and timesheets. TSheets comes with a variety of features to help make business finances easier, like automatic overtime alerts and multilocation management. Approved timesheets easily integrate with QuickBooks to make your business accounting a breeze. For Square sellers, TSheets integrates easily with your Square POS system too, so employees can clock in and out right on your Square Stand by entering their unique four-digit passcode. Small business owners like the simplicity and adaptability of the app, and the fact that it syncs with their online accounts.
What are business owners looking for every day? Three simple things: How do I increase sales, improve efficiency and build a loyal customer base? I would say those are the top three things on every business owner's mind. Entrepreneurs are a special breed, working hours that regular people would balk at, investing all of their resources into their vision, their dream and always looking for ways to improve.
Like Trello and Asana, Basecamp is a project management and team communication software that enables users to track and oversee both daily and ongoing tasks, share files, and centralize all your company’s modes of communication in one place. But we bumped Basecamp up on the list because of its app’s slightly higher reviews than Trello’s and Asana’s on the iTunes app and Google Play stores, plus its lower price.
If your business is looking to improve its communication and collaboration, look no further than Asana. The web-based and mobile app lets you view all tasks and projects and follow progress on the Asana board, and you can share notes, upload files and communicate without having to rely on email. Asana also integrates with Google Drive and Dropbox to attach files, and with Slack for communication to post updates to a Slack messaging channel.  
Introduced in February 2017, Google Cloud Search enables a "unified search experience" in G Suite. Cloud Search lets users search for information across the entire G Suite product lineup. Users can also search for contacts, with results including the person's contact details, as well as events and files in common. The Cloud Search mobile app features "assist cards", described by Google as "a new way to help you find the right information at the right time. Using Google's machine intelligence technology, these cards can help you prepare for an upcoming meeting or even suggest files that need your attention". Google states that Cloud Search respects file-sharing permissions, meaning that users will only see results for files they have access to. The initial global rollout of Cloud Search introduced the functionality for G Suite Business and Enterprise customers, with Google stating that more functionality will be added over time, including support for third-party applications.[73][74]
Another argument in favour of having the MS applications installed in your organisation boils down to functionality. It’s fair to say that the Google apps are definitely more basic in terms of what they can do than their Microsoft desktop app equivalents. (It’s also fair to say that the online versions of the Microsoft apps are not as sophisticated or feature packed as the desktop versions of them).
Another storage and file sharing option, Google Drive, lets you keep all files related to your business in one place that you can access from your laptop, tablet or phone. You can also set sharing permissions to allow people to view, comment or edit documents and you can view files offline. Documents are accessible from any device, and business owners love that they can collaborate safely with clients anywhere.
The Basic plan includes email addresses with custom domains (@yourcompany.com), video and voice calls, calendars, 30GB storage, collaborative documents, spreadsheets, presentations and sites, controls for security and privacy, and 24/7 phone and email support. The Business plan adds Vault for eDiscovery and enables many additional custom features, including advanced admin controls for Drive, unlimited storage (or 1TB per user if fewer than 5 users) on Drive, audit and reporting insights for Drive content and sharing, custom message retention policies, and more.[3]
Working with remote employees, freelancers, or third party vendors? Don't fuss with mailing or faxing contracts back and forth. With DocuSign, you can easily collect signatures and other sensitive information in an easy, secure way. It even integrates with other popular business apps and platforms, including Salesforce  (CRM - Get Report) and Google (GOOG - Get Report) .
Magnet is a window-management tool for the Mac that lets you arrange your opened windows into clearer configurations. It’s a ridiculously simple idea, but it can revolutionize the way you work: Rather than toggling back and forth between hidden tabs and documents, you can clearly see and compare every window at once, which makes this a must-have business app for multitaskers.
Why I should create an app for my business? What are its benefits? Whether I should create an Android app or iPhone app? and many other questions. If you were to pose these questions to big corporations, they will show you results, numbers, & analytics. Contrarily, there are many small business owners who are still hesitant about giving the mobile apps a chance.
The best benefits administration tools give your human resources team, as well as your employees, the ability to research, record, and update benefits data. With Zenefits on iOS and Android, you'll be able to access an entire set of traditional benefits data, as well as access termination management, stock options modules, and compliance information.
A mobile app can be a lot of different things. It can be a way to access information, to play games, to do your banking, to monitor your home, to communicate and now to interact with your local businesses. Business owners with the insight to adopt this marketing channel early display their ability to understand where their customers are and how to effectively engage with them. The move to mobile is not new, but the ability for small- and medium-size businesses to adopt a marketing channel like this is. 

If your business is working on a tight budget, the Freshbooks app helps you maintain a cost-effective and lean business. The mobile app enables you to design professional-looking invoices, and it automates client billing for recurring invoices to ensure you get paid on time! In addition, the app allows you to accept credit card payments using your mobile device, as well as track and organize incoming sales.
You can use PicMonkey, a photo editing app, for things like designing cards, working on website images or quickly cropping photos for social media imagery (Pinterest, Instagram, etc). The tools are intuitive and simple to use, so you don’t need a graphic design background to edit photos. Users say the app’s features make it really simple to edit a picture quickly and make it look professional, and they get amazing results.
Finally on the subject of apps, don’t forget that there is nothing to stop you from using both G Suite and MS Office apps in conjunction with each other. If you are tempted by the unlimited cloud storage provided by G Suite, but want to save Word documents in it, you could buy the offline versions of the Microsoft applications that you use regularly, and save files created in them to your Google Drive.
Salesforce Mobile is a B2B mobile app that works wherever you are. The app provides your users with instant access to your company’s CRM data from a phone or tablet. With the app, business owners don’t have to buy infrastructure, set up, or manage. Users can get all the vital information they need at their fingertips to run day-to-day business operations in a smooth manner.
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